Texas Friendly HospitalityTag Archives: Professional development
“Managing Context to Improve Cruise Line Service Relationships” by Judi Brownell
Cornell University School of Hotel Administration offers research based information regarding hospitality management. Dr. Judi Brownell offers a study of interactions between cruise ship customers and service employees, a relationship that can strongly influence customer perception of service quality & overall client satisfaction. Source: “Managing Context to Improve Cruise Line Service Relationships” by Judi Brownell
How can I become more empathetic as a leader? | SmartBrief
Read an article emphasizing empathy as an effective leadership quality as told by 11 entrepreneurs. The article is a collection of inquiries supported through the Young Entrepreneur Council, providing free virtual mentoring programs to guide practitioners as they start and grow their own business. To find out more, click on the link below. Source: How can I become more empathetic as a leader? | SmartBrief
Customer Service Is Always in Season | Operations | Parks & Recreation Magazine
An article from 2013 highlighting the importance of great customer service in the parks and recreation industry. Tips to get the most from your seasonal staff training Source: Customer Service Is Always in Season | Operations | Parks & Recreation Magazine
What Great Listeners Actually Do
Listening skills are much more than remaining quiet, nodding in agreement & repeating dialogue. Read an interesting article from Harvard Business Review suggesting different methods to develop active and participatory listening skills. Source: What Great Listeners Actually Do
Resume Building: How to Tell a Cohesive Career Story
Author Erica Foss describes that “employers are basically looking for three key things (on a resume): that you can do you the job, that you want to do the job, and that you want to do the job for them. It’s up to you to take your current resume and tell a story that meets these basic needs.” Source: How to Tell a Cohesive Career Story When You’ve Done a Little Bit of Everything