Texas Friendly HospitalityCategory Archives: Leadership
Why Customer Satisfaction is Important (6 Reasons)
Successful business leaders should review reasons for the importance of customer satisfaction with staff to guide business culture. This article defines the top 6 reasons for the importance of customer satisfaction: leading indicator of consumer repurchase intentions/loyalty; point of differentiation; reduces customer “churn”; increases customer lifetime value; reduces negative word of mouth; its cheaper to retain customers. Source: Why Customer Satisfaction is Important (6 Reasons)
How can I become more empathetic as a leader? | SmartBrief
Read an article emphasizing empathy as an effective leadership quality as told by 11 entrepreneurs. The article is a collection of inquiries supported through the Young Entrepreneur Council, providing free virtual mentoring programs to guide practitioners as they start and grow their own business. To find out more, click on the link below. Source: How can I become more empathetic as a leader? | SmartBrief
What Great Listeners Actually Do
Listening skills are much more than remaining quiet, nodding in agreement & repeating dialogue. Read an interesting article from Harvard Business Review suggesting different methods to develop active and participatory listening skills. Source: What Great Listeners Actually Do
Great Leadership: Teach Millennials how to use their Power
Millennials have the hunger and potential to become great leaders, but lack fundamental leadership skills and don’t understand how to tap into them. The article discusses 4 ways to develop millennial workers into leaders of the future. Source: Great Leadership: Teach Millennials how to use their Power
Leaders, How Do Begin Your Conversations? Nine Phrases NOT to Use from DialogueWORKS
Cliche as this sounds, communication and dialogue is truly a two-way street. True communication begins with thoughtful AND respectful statements. The following article recognizes the importance of respectful dialogue and tips for a more collaborative approach to conversation with (and from) business leaders. Source: DialogueWORKS
Article: Curiosity Is the Gateway to Opportunity
This article reviews the strong desire to learn, a key component that supports leadership skills and learning. “Curiosity is a main motivator for a leader — both personal curiosity and that inspired and encouraged in others, not the intrusive curiosity of the voyeur, snoop, busybody or idle prying person. It is curiosity that is the gateway to opportunity.” To learn more, browse online. Source: Curiosity is the gateway to opportunity | SmartBrief