Texas Friendly HospitalityCategory Archives: Employee Development
Why Customer Satisfaction is Important (6 Reasons)
Successful business leaders should review reasons for the importance of customer satisfaction with staff to guide business culture. This article defines the top 6 reasons for the importance of customer satisfaction: leading indicator of consumer repurchase intentions/loyalty; point of differentiation; reduces customer “churn”; increases customer lifetime value; reduces negative word of mouth; its cheaper to retain customers. Source: Why Customer Satisfaction is Important (6 Reasons)
How can I become more empathetic as a leader? | SmartBrief
Read an article emphasizing empathy as an effective leadership quality as told by 11 entrepreneurs. The article is a collection of inquiries supported through the Young Entrepreneur Council, providing free virtual mentoring programs to guide practitioners as they start and grow their own business. To find out more, click on the link below. Source: How can I become more empathetic as a leader? | SmartBrief
7 Ways to Help Fix Poor Communication in the Workplace
Effective communication in any organization can be guided to success through company leadership. The following is an article from The Grossman Group describing 7 ways to improve poor communication skills in the work place. Source: 7 Ways to Help Fix Poor Communication in the Workplace
Customer Service Is Always in Season | Operations | Parks & Recreation Magazine
An article from 2013 highlighting the importance of great customer service in the parks and recreation industry. Tips to get the most from your seasonal staff training Source: Customer Service Is Always in Season | Operations | Parks & Recreation Magazine
What Great Listeners Actually Do
Listening skills are much more than remaining quiet, nodding in agreement & repeating dialogue. Read an interesting article from Harvard Business Review suggesting different methods to develop active and participatory listening skills. Source: What Great Listeners Actually Do
Great Leadership: Teach Millennials how to use their Power
Millennials have the hunger and potential to become great leaders, but lack fundamental leadership skills and don’t understand how to tap into them. The article discusses 4 ways to develop millennial workers into leaders of the future. Source: Great Leadership: Teach Millennials how to use their Power
Listening: The Forgotten Business Tool for Amazing Success | Inc.com
Author Erica Foss describes that “employers are basically looking for three key things (on a resume): that you can do you the job, that you want to do the job, and that you want to do the job for them. It’s up to you to take your current resume and tell a story that meets these basic needs.” Source: Listening: The Forgotten Business Tool for Amazing Success | Inc.com
Resume Building: How to Tell a Cohesive Career Story
Author Erica Foss describes that “employers are basically looking for three key things (on a resume): that you can do you the job, that you want to do the job, and that you want to do the job for them. It’s up to you to take your current resume and tell a story that meets these basic needs.” Source: How to Tell a Cohesive Career Story When You’ve Done a Little Bit of Everything
American Customer Satisfaction Index Report
Recent reports released by the American Customer Satisfaction Index (ACSI) indicate an airline industry-wide upswing in customer satisfaction ratings provided for the past quarter. “Airlines have long been one of the lowest-scoring industries in the ACSI reports, but the last four years have been among its best. Customer satisfaction with airlines is up 4.3% to 72, matching its peak from 1994.” Source: The American Customer Satisfaction Index Home
Deliver Customer Delight The Mercedes-Benz Way
An article from Pest Control Technology addresses focus on improving the customer experience to retain clients and grow business. Source: Deliver Customer Delight The Mercedes-Benz Way – from Pest Control Technology