Texas Friendly HospitalityCategory Archives: Customer Service
Customer Service Is Always in Season | Operations | Parks & Recreation Magazine
An article from 2013 highlighting the importance of great customer service in the parks and recreation industry. Tips to get the most from your seasonal staff training Source: Customer Service Is Always in Season | Operations | Parks & Recreation Magazine
Understanding Customer Behavior at Farmers Markets: Increasing Customer Satisfaction / marketingdoc_v4_hires.pdf
Read the following article discussing marketing approaches that can be useful tools increasing customer satisfaction (and sales) at farmers markets. Collecting consumer behavior through observational surveys will go a long way toward building a strategy to increase customer satisfation. Source: marketingdoc_v4_hires.pdf
What Great Listeners Actually Do
Listening skills are much more than remaining quiet, nodding in agreement & repeating dialogue. Read an interesting article from Harvard Business Review suggesting different methods to develop active and participatory listening skills. Source: What Great Listeners Actually Do
Leaders, How Do Begin Your Conversations? Nine Phrases NOT to Use from DialogueWORKS
Cliche as this sounds, communication and dialogue is truly a two-way street. True communication begins with thoughtful AND respectful statements. The following article recognizes the importance of respectful dialogue and tips for a more collaborative approach to conversation with (and from) business leaders. Source: DialogueWORKS
Marketing Is Dead, and Loyalty Killed It
This article from Harvard Business Review suggests to consider shifting the marketing paradigm to attract loyal customers. Using Apple product marketing as an example, the article suggests to try de-emphasizing traditional marketing and focusing on brand loyalty. Source: Marketing Is Dead, and Loyalty Killed It
American Customer Satisfaction Index Report
Recent reports released by the American Customer Satisfaction Index (ACSI) indicate an airline industry-wide upswing in customer satisfaction ratings provided for the past quarter. “Airlines have long been one of the lowest-scoring industries in the ACSI reports, but the last four years have been among its best. Customer satisfaction with airlines is up 4.3% to 72, matching its peak from 1994.” Source: The American Customer Satisfaction Index Home
Deliver Customer Delight The Mercedes-Benz Way
An article from Pest Control Technology addresses focus on improving the customer experience to retain clients and grow business. Source: Deliver Customer Delight The Mercedes-Benz Way – from Pest Control Technology
Audit Finds Bilingual Services Disorganized
The Austin Monitor reports: “An analysis prepared by the Office of the City Auditor shows that although the city spends $2 million per year on bilingual pay programs, the vast majority of city departments do not collect data on the residents they serve.” The article features issues of cultural sensitivity and community services. Source: Audit finds bilingual services disorganized – Austin Monitor
International: Consultant Urges Customer Service Strategies in Ghana
Insight into business management practices can be gained by looking at international business models. Explore an article related to customer service strategies in Ghana recommended by Professor Robert Hinson, immediate past head of Marketing and Entrepreneurship at the University of Ghana Business School. “Government agencies and public sectors in Ghana will have a positive turnaround if customer service strategies are included in their work approach and taken more diligently.” Source: Consultant urges customer service strategies in public sector
How to Use Your Customer Service Experience to Find a New Job
We may have started our career path in customer service and wondered how to take next steps toward career development. Lifehacker addresses this inquiry by providing timely advice to assist in climbing the corporate ladder. Source: How to Use Your Customer Service Experience to Find a New Job