Tag Archives: business development

“Managing Context to Improve Cruise Line Service Relationships” by Judi Brownell

Cornell University School of Hotel Administration offers research based information regarding hospitality management. Dr. Judi Brownell offers a study of interactions between cruise ship customers and service employees, a relationship that can strongly influence customer perception of service quality & overall client satisfaction. Source: “Managing Context to Improve Cruise Line Service Relationships” by Judi Brownell

Customer Services Skills Needed to Handle a Large Client Base

Businesses with a large client base must strategize to provide quality customer service and enhance customer satisfaction. “You have to put in more effort to keep track of customers, understand their mindset, and implement a business target that fulfills the demands and needs of customers.” Examiner.com offers simple skills and techniques to help you manage a large client base efficiently.   Source: What Customer Services Skills Do You Need to Handle a Large Client Base?