New – Online Customer Service Workshops
How to Provide Exceptional Customer Service
Self-directed series course designed for employees and managers working in the hospitality and tourism industry. Participants will learn:
- Why customer service is important for businesses and your community.
- A model for quality customer service – Texas A&M AgriLife Extension’s CIVIL framework.
- How to effectively communicate with customers, including handling customer complaints.
- About culture as it applies to the work environment.
A certificate of completion is awarded at the end of the program. Individual registration: $10. Email program manager Stephen Brueggerhoff for more information and group registration. For individual registration, click here.
In-person Customer Service Workshops
Texas Friendly customer service workshops teaches participants how to manage and enhance the delivery of quality customer service. Texas Friendly is here to support all businesses promoting quality customer service and hospitality and provides instruction to business managers, employees, community organizations, and a variety of business groups.
Texas Friendly focuses on six hospitality habits necessary for quality customer service: 1) make a good first impression, 2) know your job, 3) know your community, 4) communicate clearly, 5) handle problems effectively, and 6) make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication.
Customer service training workshops are held upon request and are taught by certified instructors. Workshop fees are set by each instructor. Typical expenses include reimbursement for time and mileage, and if needed, meals and overnight accommodation. Workshops that are underwritten or sponsored may be offered for free to participants. Typical workshop fees range from $10 – $25 per participant, depending on the community and audience.
Interested in hosting a Texas Friendly Customer Service Workshop at your business? Please fill out our list online to schedule a training workshop or to request a list of certified instructors in your area: Texas Friendly Hospitality Interest List.
Please contact our office directly if you need additional assistance.