Texas Friendly HospitalityTag Archives: employee development
Why Customer Satisfaction is Important (6 Reasons)
Successful business leaders should review reasons for the importance of customer satisfaction with staff to guide business culture. This article defines the top 6 reasons for the importance of customer satisfaction: leading indicator of consumer repurchase intentions/loyalty; point of differentiation; reduces customer “churn”; increases customer lifetime value; reduces negative word of mouth; its cheaper to retain customers. Source: Why Customer Satisfaction is Important (6 Reasons)
How can I become more empathetic as a leader? | SmartBrief
Read an article emphasizing empathy as an effective leadership quality as told by 11 entrepreneurs. The article is a collection of inquiries supported through the Young Entrepreneur Council, providing free virtual mentoring programs to guide practitioners as they start and grow their own business. To find out more, click on the link below. Source: How can I become more empathetic as a leader? | SmartBrief
7 Ways to Help Fix Poor Communication in the Workplace
Effective communication in any organization can be guided to success through company leadership. The following is an article from The Grossman Group describing 7 ways to improve poor communication skills in the work place. Source: 7 Ways to Help Fix Poor Communication in the Workplace
Listening: The Forgotten Business Tool for Amazing Success | Inc.com
Author Erica Foss describes that “employers are basically looking for three key things (on a resume): that you can do you the job, that you want to do the job, and that you want to do the job for them. It’s up to you to take your current resume and tell a story that meets these basic needs.” Source: Listening: The Forgotten Business Tool for Amazing Success | Inc.com