Why Customer Satisfaction is Important (6 Reasons)

Successful business leaders should review reasons for the importance of customer satisfaction with staff to guide business culture. This article defines the top 6 reasons for the importance of customer satisfaction: leading indicator of consumer repurchase intentions/loyalty; point of differentiation; reduces customer “churn”; increases customer lifetime value; reduces negative word of mouth; its cheaper to retain customers.

Source: Why Customer Satisfaction is Important (6 Reasons)

Print Friendly

Comments are closed.