Counties Required to Participate in Customer Satisfaction Reporting for FY12-13
Click the map for a larger view or see a listing of required counties here.
What a Required County Must Do to Comply
- Each agent within a required county must use any version of a standard or customer satisfaction with outcomes scan form for at least two program events within the fiscal year (September 1 – August 31).
- Submit the scan forms from step 1 and a completed cover sheet to Organizational Development for processing (mailing instructions here). Also, to ensure you meet the outcome summary reporting deadline (typically in early December) do not sit on your completed forms; send them in ASAP as processing volume around the deadline is heavy and takes longer than usual.
- Steps 1 and 2 must be done by each agent within a required county for each fiscal year (FY12 & FY13)
CHECK YOUR COUNTY: Click here to check if your county has submitted any customer satisfaction forms for the current fiscal year.