Customer satisfaction power rankings were created by Organizational Development as a way to objectively assess customer satisfaction efforts by districts based on a variety of factors and to engender a friendly competition among districts as a means of motivating efforts towards improvement. Rankings are determined by both performance (60%) and participation (40%), and calculated with the following factors/weights:
Performance
- Customer Satisfaction Index – required counties (40%)
- Customer Satisfaction Index – non-required counties (20%)
Participation Level
- % of Required Counties Reporting (25%)
- % of Non-Required Counties Reporting (10%)
- Number of customer satisfaction forms processed (5%)
Relative Important Required Counties in Ranking
- Required Counties (65%)
- Non-Required Counties (30%)
- Volume (5%)
Power Rankings
Congratulations to District 10 for repeating its first place ranking in customer satisfaction (FY11 & FY10)!
What Can a Manager Do to Increase a District’s Power Ranking?
- Invest extra time and resources into required counties such that their programs will be exceptional in terms of impact and customer satisfaction
- Make sure all required counties within the district report
- Maximize the number of non-required counties within the district that report
- Generally encourage and nurture best practices related to planning, teaching effectiveness, implementation, etc. to maximize program success